Shipping & Returns

Shipping Information

Postage & Packaging is FREE for all UK & International Deliveries.

Domestic (UK): We use Royal Mail Special Delivery signed for or First Class signed for – please be aware that deliveries require a signature. 

International:  We use Royal Mail Track & Signed, or International Tracked if your country doesn’t allow signed for. 

Each piece of Lee Renée jewellery is especially handmade to order.  We turn around most orders within 48-72 hours, but please allow a possible 5-10 working days from placing your order to receipt of your jewellery if you’re based in UK, slightly longer if abroad.

If you need a piece urgently or for a specific date, please mention this in the additional notes section upon ordering and we will do our best to accommodate you.

UK orders normally arrive the day after sending, and International orders usually arrive 3-7 days after sending.

For non UK orders: Depending on the value of your order your goods could be liable for customs and/or import duties (including GST). These are charged once the package reaches its destination country. Any customs charges and import duties for a package must be paid for by the person receiving the parcel.

As customs policies and import duties vary from country to country, and are constantly changing, unfortunately we cannot tell you what the cost may be. We recommend contacting the local customs office to determine what the current charges are.

Returns

If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund or exchange, please return it to us within 14 days of purchase, and email us at info@leerenee.co.uk with your order number to let us know what’s being returned and the reason for the return.

Once received we will refund you within 5 days of receipt the full amount minus our initial postage costs (£7 for UK delivery and £13 for international delivery).

Please package your jewellery securely with the original invoice showing your order number, name and address, plus include the original Lee Renée pouch and box to:

Lee Renée Ltd
Studio 14, Assay House
28 Greville Street
London, EC1N 8SU
UK

Lee Renée Ltd. does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsiblities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods to our studio.

Please note:
- All items returned must be unworn/not tried on and undamaged.

- Exempt from any refunds are bespoke commissions or any jewellery altered to a customer request.

- For hygiene reasons, we do not accept returns or exchanges on earrings unless they are faulty.

- Unfortunately we do not accept returns or exchanges on sale items.

- Lee Renée accepts returns or exchanges for items purchased from our website only. If you purchased through one of our stockists, you will need to contact them directly and adhere to their returns of exchanges policy.

International Returns:
For returns coming from outside UK, please take care if a customs declaration form is required, to correctly mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that an item is incorrectly marked and a customs fee is incurred, this will be passed onto the customer. This may also delay the returns process.

If you are uncertain about how to correctly fill in the customs form, then please speak with the relevant customs or post department before returning the item.