Postage & Packaging is FREE for all UK & International Deliveries.
Domestic (UK): We use Royal Mail Special Delivery signed for or First Class signed for – please be aware that deliveries require a signature.
We use Royal Mail Track & Signed, or International Tracked if your country doesn’t allow signed for.
Each piece of Lee Renée jewellery is especially handmade to order. We turn around most orders within 48-72 hours, but please allow a possible 5-10 working days from placing your order to receipt of your jewellery if you’re based in UK, slightly longer if abroad.
If you need a piece urgently or for a specific date, please mention this in the additional notes section upon ordering and we will do our best to accommodate you.
UK orders normally arrive the day after sending, and International orders usually arrive 3-7 days after sending.
For non UK orders: Depending on the value of your order your goods could be liable for customs and/or import duties (including GST). These are charged once the package reaches its destination country. Any customs charges and import duties for a package must be paid for by the person receiving the parcel.
As customs policies and import duties vary from country to country, and are constantly changing, unfortunately we cannot tell you what the cost may be. We recommend contacting the local customs office to determine what the current charges are.
We want you to love your Lee Renée jewellery for years to come, so please follow our suggestions below to keep your pieces sparkling:
When not wearing your jewellery, store it in the microfiber pouch provided to minimise the effects of sunlight and the environment. The soft pouch can also be used to gently polish your jewellery.
If your jewellery needs a deeper clean, use a very soft, clean toothbrush, warm water and a small amount of washing-up liquid. After cleaning carefully, gently dry it with a soft cloth.
To protect your gemstones, avoid knocking them against hard or rough surfaces, or exposing them to very low or high temperatures.
To avoid tarnishing, especially for gold vermeil pieces, avoid contact with water, body lotions, hand gels, perfumes, sun creams, cleaning products and make-up, as these will affect the plating. Also, remember to remove your jewellery before exercising, swimming, showering and going to bed.
If tarnishing happens to your gold plated or silver jewellery due to exposure to the above, a specialist silver liquid cleaner works on both. We recommend ‘Town Talk Mild Strength Silver Sparkle’. Simply dip the item for a few seconds and then gently wash it off.
Although we put a thick layer of gold on our vermeil pieces, plating does wear off over time. We can repolish and replate your jewellery for a small charge.